Customer Reviews

We knew we need a new system ASAP. We requested an appointment on their website. They called, scheduled and showed up the next day (Thursday). The system was installed on Monday. They were professional, clean, courteous and on time. So far we are very pleased with the services provided. We will be referring to friends and family and we definitely use them again. Read Less

Our experience with Krantz was great it! It definitely exceeded our expectations. Krantz was highly referred to us and now we now know why. The entire experience was great and we will definitely be using Krantz in the future and referring Krantz to anyone we know that needs hvac services. Your response to our online request for service and getting a technician dispatched was extremely fast. Your technicians were very friendly, knowledgeable and professional. We were looking for a company to come repair our unit that would be truthful and honest and not try to sell us a part or service that we did not need. The tech immediately pinpointed the problem within minutes and even with the supply issues and it being 4 pm on a Thursday. The technician was able to locate the part and install it the next day. Read Less

We love Krantz and highly recommend them! Another company installed a unit prior to us moving in 2 1/2 years ago and we had issue after issue that the installing company never identified after more than a dozen visits. We were almost ready to give up on the unit when someone recommended Krantz. Krantz identified the issue and fixed it the first time. Everyone we've interacted with has been professional and knowledgeable. The office is well-staffed so someone always answers when we call and schedules service quickly. The techs explain what they're doing is easy-to-understand language that neither overwhelms nor makes you feel dumb. We have been so happy with Krantz! Read Less

Krantz Kooling was great to work with. I used them to fix my AC that stopped working in the middle of the Columbia summer. I called several times in the same day to ensure I was doing everything that my home warranty company needed. And they were incredibly helpful each time. I was extremely pleased with the technician, Kenny. He was very knowledgeable, was kind, answered every question that I had, and got my AC running again very quickly. Read Less

This is an update of my earlier review, The purpose of this visit was twofold: 1) diagnose/repair the upstairs A/C which had been installed 11 months earlier, but wasn’t cooling. 2) perform routine maintenance on both upstairs and downstairs units. Result: 1) the diagnosis for the upstairs unit was an unspecified malfunction of the control board in the outside unit. This requires a replacement control board. Status: the repair has been completed. Initially, it wasn’t clear when the repair might be completed. I was pretty much in the dark. Justin Krantz called and explained there was a supply chain issue with getting the replacement control board. Since I’d been waiting for so long, he expedited my case by purchasing a duplicate model and using parts from it to repair my unit. The new parts on order for me would then go into this unit. It turned out that the underlying problem was a stepper motor in the inside unit. It took a lot of work and communication between the Krantz techs and factory experts to arrive at this solution. I am very impressed by their perseverance and diligence! 2) routine maintenance completed successfully. At this point the communication/repair aspect rates five stars and the maintenance rates five stars. If it were possible to give mores stars, I would! Read Less